Privacy Policy

This Privacy Policy describes how Petos (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from petos.shop (the “Site”).

Contact Information

If you have questions about this Privacy Policy, want more information about our privacy practices, or wish to make a complaint, please contact us:

Petos
📧 Email: contact@petos.shop
📞 Phone: +44 7732 883108
🏠 Address: 21 Hollybush Close, Warwick, CV34 8DJ, United Kingdom
VAT Registration Number: 358208781

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We also collect information if you contact us for customer support.

Types of Personal Information We Collect

Device Information

  • Purpose: To load the Site accurately and perform analytics

  • Source: Automatically collected via cookies, log files, pixels, and similar technologies

  • Shared with: Shopify

  • Includes: Browser type, IP address, time zone, cookie data, pages viewed

Order Information

  • Purpose: To process orders, payments, shipping, invoicing, fraud prevention, and communication

  • Source: Provided by you

  • Shared with: Shopify and payment processors

  • Includes: Name, billing and shipping address, payment details, email, phone number

Customer Support Information

  • Purpose: To provide customer support

  • Source: Provided by you

Minors

The Site is not intended for individuals under the age of 16.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

Sharing Personal Information

We share your personal information with service providers to help operate our business and fulfill orders, including Shopify and analytics providers.

We may also share information when required to comply with applicable laws, regulations, or legal requests.

Behavioural Advertising

We may use your information to provide targeted advertising or marketing communications.

This includes services such as:

  • Google Analytics

  • Shopify Audiences

  • Advertising partners (where consent is required)

You can opt out of targeted advertising through the relevant platform settings.

Using Personal Information

We use your personal information to:

  • Process and fulfill orders

  • Communicate with you

  • Provide customer support

  • Improve our services

  • Comply with legal obligations

Lawful Basis (GDPR)

For EEA residents, we process personal data under the following lawful bases:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

Retention

We retain your personal information only as long as necessary for legal, accounting, and operational purposes, unless you request deletion.

Automated Decision-Making

We use limited automated systems for fraud prevention. These do not have a legal or significant effect on you.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct or erase your data

  • Object to processing

  • Data portability

To exercise your rights, please contact us using the details above.

Cookies

We use cookies to operate our website, remember preferences, analyze traffic, and support advertising activities. You can manage cookies through your browser settings.

Do Not Track

We do not alter data collection practices in response to “Do Not Track” signals due to the lack of an industry standard.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Complaints

If you are not satisfied with our response to a privacy-related complaint, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.